Terms of service

Version of October 27, 2026, in effect from October 27, 2026. Last updated October 27, 2026.

Onsuki is operated by Onsuki Software Development Services, a sole proprietorship of Paulina Mariae P. Labayo registered with the Bureau of Internal Revenue of the Philippines, of 23 Luskot St., Don Manuel, Quezon City 1113, Metro Manila, Philippines ("Onsuki", "we" or "us"). These terms are the agreement between Onsuki and everyone who uses it: a business that subscribes to Onsuki and the staff it invites ("your business"), and anyone who books, buys or pays through a business's page or app, or visits onsuki.com ("you"). Sections 1 to 4 and 14 to 22 apply to everyone. Sections 5 to 13 apply to businesses as well.

By using Onsuki you accept these terms. An owner accepts them on behalf of a business, when signing up or when Onsuki asks, and in doing so confirms they may agree for the business. If you do not agree, do not use Onsuki.

1. What Onsuki is

Onsuki is software. Businesses use it to take bookings, sell, get paid and keep their records, and to run their own page and app. Each business sells its own services to its own customers and is the seller of record for them. Onsuki is not a party to those sales, does not provide the services booked, and does not employ, supervise, vet, license, insure or endorse any business or its staff.

2. Who may use Onsuki, and your sign-in

You must be at least 18 years old, and able to make a binding agreement, to accept these terms. A minor uses a business's page through a parent or guardian, who accepts these terms for them and is responsible for what they do.

You sign in with a code sent to your email address, or with another sign-in method Onsuki offers. Keep your sign-in private. You are responsible for everything done with it. If you think it has been misused, write to hello@onsuki.com straight away. You provide your own device and internet connection, and pay for them.

3. Acceptable use

Use Onsuki only for lawful purposes. Do not: try to reach another person's or business's records; get around a limit or a security measure; share a sign-in; make bookings you do not intend to keep or that are meant to block others; send messages people did not agree to receive; upload anything unlawful, false, harmful, defamatory, obscene or that infringes someone else's rights; copy, scrape, reverse engineer or resell the software; use bots or automated tools against it; or use Onsuki in a way that harms it, the businesses on it, their customers or anyone else.

Onsuki may remove content, cancel access or block a person or device that breaks this section, without notice where the matter is urgent.

4. Booking and buying from a business

When you book, buy or pay through a business's page or app, your agreement is with that business, not with Onsuki. The business sets its prices, schedule, cancellation, refund and late policies, its waivers and its own terms, provides the service, and is solely responsible for it, including its quality and safety, its premises and the people who provide it. Waivers, forms and policies you agree to on a business's page are between you and that business.

Take any question about a booking, a charge, a package or a refund to the business. Onsuki does not decide refunds or disputes and cannot reverse a business's decision. If you pay by bank transfer or QR Ph, the money goes from you straight to the business. If you pay by card or e-wallet, PayMongo processes the payment and Onsuki receives it for the business and passes it on; paying that way is paying the business. Your bank, e-wallet and PayMongo's own terms also apply to your payment.

5. Your business's account and staff

Your business is responsible for everything done under its account, including what the staff you invite do with theirs: who you give access to, the roles and permissions you set, and keeping each sign-in private. Remove a person's access when they leave.

6. Your business's data

The bookings, customers and records your business creates belong to your business, not to Onsuki, and Onsuki does not sell them. Your business allows Onsuki to store, copy, process and display them as needed to run Onsuki for you, to keep it secure, and to meet the law. Onsuki keeps them separate from every other business's.

Onsuki may also produce aggregated, de-identified statistics about how the service is used, which identify no person and no business, and use them to run, secure and improve Onsuki. Chart contents are never used for this.

Your business is responsible for what it puts into Onsuki: that it is accurate, that the business has the right to use it, and that it breaks no law. Keep your own copies of anything you cannot afford to lose; an owner can export the business's records.

7. Your business and its customers

Your business sells its services to its own customers and is the seller of record. Onsuki provides the software and is not a party to those sales. Prices, bookings, cancellations, no-shows, packages, refunds, chargebacks, the quality and safety of your services and premises, and any dispute with a customer are between your business and that customer, and are your business's sole responsibility.

Your business is responsible for the terms, policies and waivers it shows its customers and for whether they are lawful and enforceable; for the licenses, permits, registrations and insurance it needs; for the qualifications and conduct of its staff; for issuing official receipts and meeting its obligations to the BIR; and for following the consumer protection, health and safety and other laws that apply to it. Onsuki's templates, defaults and examples are a starting point, not legal advice; check them before you rely on them.

8. Payments between your business and its customers

There are two ways your customers can pay, and they work differently. On the manual rail, Onsuki only records what is owed and what has been paid: the GCash or QR Ph transfer goes straight from your customer to you, Onsuki never holds or moves the money, and marking an order paid is your judgment rather than ours. Onsuki is not responsible for a transfer that did not arrive, arrived late or went to the wrong account, or for a receipt image that was not genuine.

If you switch on the card and wallet gateway, the payment is processed by PayMongo and settles into Onsuki's PayMongo account, not yours. Onsuki receives that money on your behalf and owes it to you; we hold it as your agent rather than as our own, and remit it to you. From what it remits, Onsuki may deduct PayMongo's charges, Onsuki's share, refunds and chargebacks on those payments, and any overdue amount your business owes Onsuki. Onsuki may hold back a remittance while a payment is disputed or reviewed for fraud, or where the law or PayMongo requires it. PayMongo's own terms apply to those payments alongside these terms. If a chargeback or refund on your payments is more than Onsuki holds for you, your business repays the difference.

9. Billing and payment

Your business pays for a plan, at the price per location on our pricing page, unless your business has agreed a different price with Onsuki. An agreed price stands until we change it, with the notice below.

Onsuki bills in advance: monthly, or yearly if you chose yearly billing. Each invoice covers the period ahead and is due on the first day of that period. Invoices are paid by bank transfer or GCash; nothing is charged to a card on file. Fees are owed for a period whether or not your business uses Onsuki during it.

Your plan continues from one period to the next until it is canceled, and Onsuki sends an invoice for each new period. An owner can cancel at any time in Settings, under Subscription. The plan then ends with the period already paid for, and no further invoice is raised.

Add-ons, such as the AI assistant, are billed on the same invoice as your plan. An add-on or a location you add partway through a period is billed for the rest of that period, on an invoice of its own.

If an invoice stays unpaid, or a free trial ends before the first invoice is paid, Onsuki may pause online booking for your business until it is paid. If it is still unpaid after that, Onsuki may suspend the account under section 12. Onsuki is not responsible for bookings or sales lost while booking is paused or the account is suspended for nonpayment.

We may change our prices and plans. We will tell you at least 30 days before a new price applies to your business.

Fees are not refunded, in whole or in part, except where the law requires it or section 12 says so. That includes when you stop using Onsuki, cancel, remove a location or turn off an add-on before the period ends.

If you use the gateway, PayMongo charges for processing under your agreement with them; that is theirs, not ours. Onsuki may take a share of gateway payments.

10. Handling your customers' data for you

The people in your records are your customers, not Onsuki's. Under the Data Privacy Act your business is the personal information controller: it decides what is collected and why, and it is responsible for having a lawful basis, for getting consent where the law requires it, and for telling its customers how their data is used. Onsuki is the processor: it processes that data on your instructions in order to run the software, and for nothing else. We keep it separate from every other business, we use the subprocessors listed in the privacy policy and tell you before that list changes, and we help you answer a request from one of your customers to see, correct or remove what you hold about them. Where charting is on, the data processing agreement also applies.

11. Content your business publishes

Your business keeps ownership of the names, words, photos, logos, prices, policies and other content it puts on its page, its app and its messages. It gives Onsuki a worldwide, non-exclusive, royalty-free license to host, copy, format, display and send that content as needed to run Onsuki and show your business's page, for as long as the content is on Onsuki and for a reasonable time after, while copies age out of backups and caches.

Your business confirms it has the rights to that content, including the consent of anyone shown in a photo, and that the content is accurate and lawful. Onsuki does not review content before it is published and has no duty to, but may remove or hide content it reasonably believes breaks the law or these terms.

12. Suspension and ending

Onsuki may suspend or limit your business's access if fees are overdue, if these terms are broken, if your use puts Onsuki, the businesses on it or anyone else at risk (for example suspected fraud or a security threat), or where the law, a regulator or PayMongo requires it. Where the matter is not urgent, you will be told first and given a chance to fix it. Access returns once the reason is resolved.

Onsuki may end these terms for a serious or repeated breach, or with 30 days' notice for any other reason. If Onsuki ends them for a reason other than a breach by your business, it refunds the fees paid for the part of the period that remains, and that refund is the whole of what Onsuki owes for ending them.

You can stop using Onsuki whenever you like. For 30 days after your plan ends, an owner can ask for the business's data to be exported, unless the law prevents it. Records are kept rather than destroyed: bookings, orders and payments are the business's own books, and tax law requires them to exist for years after the business stops trading. If Onsuki is discontinued you will be given reasonable notice and a way to take your data with you.

13. Changes to Onsuki

Onsuki changes over time. We may add, change or remove features. If a change takes away something your business relies on in a material way, we will tell you in advance where we reasonably can.

14. Onsuki's software, feedback and names

Onsuki's software, design, content, name and logo belong to Onsuki. These terms give you the right to use Onsuki as they describe, and give a business that right while it is on a plan, and nothing more. Other names and logos shown on Onsuki belong to their owners.

If you send us ideas or suggestions, Onsuki may use them freely and owes nothing for them, and treats them as not confidential.

Onsuki may name a business and show its logo as an Onsuki customer on its website and in sales materials. To opt out, write to hello@onsuki.com and we will stop.

15. Services and sites run by others

Onsuki works with services run by others, such as PayMongo, GCash, banks and e-wallets, hosting and email providers, Google and Apple sign-in, maps, and calendar sync with booking sites. Their own terms apply to your use of them. They are not under Onsuki's control, and Onsuki is not responsible for how they work, for their outages or errors, or for what they do with your data. The same goes for websites a business or anyone else links to from Onsuki.

16. No warranties

Onsuki is provided "as is" and "as available". To the fullest extent permitted by law, Onsuki makes no promise of any kind beyond what these terms expressly say, whether express, implied or by law, including any implied warranty of merchantability, fitness for a particular purpose, title, accuracy or non-infringement, and any promise that Onsuki will be uninterrupted, timely, secure or free of errors, or that data will never be lost.

Onsuki makes no promise about any business, its staff, its services or its premises. It does not replace your own records for tax or for anything else the law requires you to keep, and it does not give legal, tax, accounting, financial or medical advice. You use Onsuki, and any service you book through it, at your own risk.

17. Limits on liability

This section applies to the fullest extent permitted by law, to every claim however it arises, whether in contract, quasi-delict, under a statute or otherwise, and to Onsuki's officers, employees, agents and service providers as well as to Onsuki.

Onsuki is not liable for indirect, incidental, consequential, special, exemplary or punitive damages, or for lost profit, revenue, bookings, customers, goodwill, data or business opportunity, even if they could have been foreseen.

Onsuki is not liable for: the services a business provides, their quality or safety, or anything that happens at a business's premises, including injury, illness, or loss of or damage to property; a dispute between a business and its customers, including about a price, booking, cancellation, no-show, package, waiver or refund; content a business or anyone else publishes or sends through Onsuki; a payment, transfer or refund handled by a payment provider, bank or e-wallet that is late, fails, is reversed or reaches the wrong account; an outage, error or data loss in a service run by others; a message, reminder or notification that is late or not delivered; anything done with a sign-in its holder did not keep private; or a decision anyone makes on the strength of what Onsuki shows, including reports, balances and statistics.

Onsuki's total liability for all claims about Onsuki or these terms, taken together, is limited to: for a business, the fees it paid Onsuki in the three months before the event the first claim is about; and for anyone who has paid Onsuki nothing, one thousand Philippine pesos.

Money Onsuki holds for a business from gateway payments belongs to the business, and this limit does not reduce it. Nothing in these terms limits or excludes liability that the law does not allow to be limited or excluded, such as liability for fraud, bad faith, gross negligence or willful misconduct, or a right you have under the Consumer Act or the Data Privacy Act. Where the law limits how far liability may be excluded, Onsuki's liability is the least the law allows.

To the extent the law allows, a claim against Onsuki about Onsuki or these terms must be brought within one year after it arises.

18. Claims by others

Your business will defend Onsuki, its officers, employees and agents against claims by others, and cover the losses, costs and reasonable legal fees they incur because of them, where the claim arises from: what your business puts into or publishes through Onsuki; the services your business provides, its premises, and its dealings with its customers, including injuries, refunds, waivers, packages and disputes; the acts of its staff; a breach of these terms by your business or its staff; or your business not meeting the laws that apply to it, including permits, tax and BIR obligations, consumer protection, and data privacy as the controller of its customers' data.

Anyone else who uses Onsuki will do the same for claims arising from their breach of these terms or their unlawful use of Onsuki. Onsuki will tell you about such a claim promptly and let you take part in the defense, and may take part with counsel of its own choosing at its own cost.

19. Events beyond Onsuki's control

Onsuki is not responsible for a delay or failure caused by something beyond its reasonable control, such as a typhoon, earthquake, flood or fire, a power, internet or provider outage, an attack on its systems, an epidemic, a strike, war or unrest, or an act of government. Onsuki's duties are suspended for as long as the event lasts. This does not excuse a business from paying fees already due.

20. Changes to these terms

When we make a material change, the version and its effective day at the top of this page change. We tell your business's owners before the change takes effect, and an owner is asked to accept the new version the next time they sign in after that day. For everyone else, the date at the top changes, and using Onsuki after that day means accepting the change.

21. The rest of the agreement

Onsuki may transfer these terms to a company that takes over its business or this service, for example in a merger, acquisition or sale, and will tell businesses when it does. Your business may transfer them only with Onsuki's written agreement.

These terms, the privacy policy, the data processing agreement where charting is on, and any price agreed with Onsuki in writing are the whole agreement about Onsuki. Onsuki and each business are independent of each other: nothing here makes either the partner, employee or joint venturer of the other, and Onsuki acts as a business's agent only for gateway payments under section 8.

If a part of these terms cannot be enforced, it is enforced as far as the law allows and the rest still applies in full. Not enforcing a term straight away does not mean giving it up. Sections that by their nature should outlast the end of these terms do, including those on fees owed, data, warranties, liability, claims by others and disputes. Onsuki may send notices to the email address on an account. If these terms are translated, the English version governs. Headings are for convenience only.

22. Which law applies, and disputes

These terms are governed by the laws of the Republic of the Philippines. If a dispute arises, write to hello@onsuki.com first, and both sides will try in good faith to settle it within 30 days. If it is not settled, it goes to the proper courts of Makati City, and to no other courts. Either side may still ask a court for urgent relief, and nothing here takes away a right to complain to the National Privacy Commission or another regulator.