A PWD or senior citizen at your counter expects their discount, and your team has to get the number right on every sale, whoever is at the front desk that day. Done by hand, it is easy to forget, to work out differently each time, or to give twice.
This guide covers how to set the discount up once in Onsuki, how your front desk verifies a client, and how the discount is worked out with and without VAT.
Decide which groups you need
Start with the clients you already give a lower price to. For most businesses here that is PWD and senior citizens, and some add students.
- PWD and Senior citizen start at 20% off and ask for an ID number: the PWD ID or the OSCA ID.
- Student starts at 10% off, with a school ID if you ask for one.
- Your own group takes any percent you choose, for members, staff, or a partner company.
Each group also says what it covers: services, classes, events, packages and memberships, or products. A new group covers services, classes, and packages until you change it.
Set up a group in Onsuki
- Go to Settings, Business, Client Tags.
- Under Discount groups, press PWD, Senior citizen, or Student. For your own, add a tag and switch on Discount group.
- Check the percent and what the group applies to.
- Turn on Ask for an ID number if staff should record one.
- If your business is VAT-registered, turn on VAT-registered in Settings, Business. It is off until you turn it on, and every PWD and Senior citizen group follows it.
Understand the calculation
With VAT-registered off, the discount is a plain percent of the price. With it on, Onsuki takes the 12% VAT out of the price first, then takes 20% off what is left: the price divided by 1.12, times 0.80. The result is rounded to the centavo once, for the whole sale.
Say a service is ₱1,100. Using your own prices in place of this one:
| Group | Discount | Client pays |
|---|---|---|
| PWD or Senior citizen | ₱220.00 | ₱880.00 |
| PWD or Senior citizen, VAT-registered | ₱314.29 | ₱785.71 |
| Student at 10% | ₱110.00 | ₱990.00 |
The VAT-registered row is ₱1,100 ÷ 1.12 = ₱982.14 before VAT, and 20% off that leaves ₱785.71. With VAT-registered off, it is 20% off the full ₱1,100.
The receipt names the discount and the client's ID number, such as "PWD discount (20%), ID 12-3456". At a VAT-registered business it reads "PWD discount (20%, VAT-exempt)", so the client and your accountant can see how the price was reached.
Verify each client once
Discounts drift when each person at the front desk decides on the spot. Make verification one step, done once, by someone allowed to do it.
- Check the card in person: the PWD ID, the OSCA ID, or a school ID.
- Add the group on the client's profile and type the ID number.
- Leave the record: the profile shows the group, the ID number, who verified it, and the date.
In Onsuki, adding or removing a group needs the same permission as checking out a sale, and it is done one client at a time. Clients cannot add themselves.
Let the price follow the client
Once a client is in a group, nobody has to remember. At the front desk, the discount is on the sale before you charge. When the client books on your booking site, signed in to their account, they see their price at checkout.
Handle promo codes, changes, and refunds
- Promo codes never stack with a group discount. The larger of the two comes off, and a code that loses is not used up.
- Two groups on one client: the larger discount wins.
- A changed percent prices the next sale. Sales already made keep the discount they had.
- Refunds give back what the client paid, not the full price.
Confirm what applies to your business
Which discounts you give, to whom, and on which sales depends on your business. Ask your accountant which rules apply to you and whether to turn on VAT-registered in Settings, Business, then set up your groups to match. Onsuki applies what you set up, on every sale.
Onsuki keeps each client's group and ID number on their profile and takes the discount off at the front desk and online. See Discount Groups.
